The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent.
Fin Operator, announced Thursday at a live event in San Francisco, is a new AI-powered system designed specifically for the back-office teams that configure, monitor, and improve Fin, the compan
Technical Analysis
Intercom's new AI, Fin Operator, is revolutionizing back-office management. 🚨 How will this impact AI-driven customer service? #AI #FutureOfAI #TechNews
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